People & Process Solutions

Creating effective and efficient solutions...

 

Learn!   Develope!     Grow!



Sign-up for one of our professional development courses. 

 

Performance Management
Tues. Jan. 17, 2017
8:30 - 12:30

Your employees matter and want to know how they can become successful!  Performance management is one of the processes through which the employer may formalize its communication with the employee regarding their performance.  This session will provide you with the tools needed to make this communication easier and pleasant, even when the news is not the best.  Among other things we will discuss the value of Goal Setting; Coaching & Counselling and Discipline & Discharge and how they enhance the employee relationship.

Customer Service
Tues. Feb. 7, 2017
8:30 - 12:30

What is "Customer Service" and what do we need to do for it to "make a difference"?

This training will provide each participant with the knowledge and skills needed to deliver customer service that makes a difference!

Supervisory Skills
Tues. Jan. 24, 2017
8:30 - 4:30  

Participants in this course will learn the 9 essential skills required to become an effective Supervisor.  Development of these skills are important to the supervisor and anyone aspiring to a leadership role.  Come and learn how to effective lead, organize and direct a team. 

 

Conducting Background Investigations 
Wed., Feb. 1, 2017
8:30 - 12:30

Today’s business requires expertise and skills from all walks of life, this fact means that  the new employee will not be from next door, if fact they may be from another country. How do you confirm credentials? Have they been convicted of any crimes? Learn the techniques and methods used by seasoned investigators to collect and analyze data.


Co-sponsored by Preventative Measures

Crisis Management
  Wed., Feb. 15, 2017
8:30 - 12:30

Are you ready for an emergency?  Do you have an Emergency Plan? If not why not? If you do, can it be used to prioritize, coordinate, control and mitigate the chaos and escalation of an emergency? 


This training can help you to be better prepared when an emergency occurs!  In this workshop we provide tools and proven strategies that increase response and recovery time; take you through the entire event mitigation process to ensure that there is limited exposure to harm for your stakeholders (customers, employees, students etc.)  and provide guidelines for notification and crisis communication so that the right thing is said to the right people at the right time. 


Co-sponsored by Preventative Measures

Security Management for the
 Non-Security Professional
Wed. Mar. 1, 2017
8:30 - 12:30

So you are the new security manager not by choice but by assignment. This session will help you navigate the sometime treacherous waters of the protection field and provide better clarity from uncertainty with regards to implementing and managing your organizations security program. Learn concepts and principals that will better enable you to develop implement and manage this critical function.


Co-sponsored by Preventative Measures
 

Certified Protection Officer Program-(CPO) 
Session 1 - Jan. 21 to Apr. 8, 2017
Saturdays  10:00 am - 2:00 pm

Take your career to the next level by becoming an internationally Certified Protection Officer.  As a CPO you will know:-

- the various types of protection provided by security services, 

- how to enhance your professional image and relationship with law enforcement,

- report writing skills required to produce and preserve accurate reports 

- the importance of evidence gathering, preserving evidence and the roles of witnesses,

- effective patrol, traffic and crowd control practices among other things. 


Co-sponsored by Preventative Measures

Entry Level Protection Officer-(ELPO) 
Session 1 - Jan. 17 to Feb. 9, 2017
Session 2 - Feb. 28 to Mar. 23, 2017
Tuesdays & Thursdays  6:00 pm - 8:00 pm

This program provides the requisite knowledge for anyone desirous of working as a Security Officer.  Upon completion the successful candidate will know what is expected of them as they perform such duties as patrols, client interaction, use of force, search and seizure and the proper preparation of written reports.


Co-sponsored by Preventative Measures

 

Developing A Workplace Violence Prevention and Response Programs  
Wed. Feb. 22, 2017
8:30 - 12:30

Workplace violence is a real risk for every employee.  It can happen at any time, anywhere! This session will equip you with proven strategies and tactics to survive these unexpected events. Learn how to prevent and respond to workplace violence and thereby protect yourself and your coworkers.

Co-sponsored by Preventative Measures

 

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Conducting a Workplace Investigation
  Wed. Mar 15, 2017
8:30 - 12:30

This program provides the requisite knowledge for anyone desirous of working as a Security Officer. Upon completion the successful candidate will know what is expected of them as they perform such duties as patrols, client interaction, use of force, search and seizure and the proper preparation of written reports.


Co-sponsored by Preventative Measures

 

Business Continuity Planning - Part 1
Thurs. Feb. 9, 2017
Thurs. April 20, 2017
8:30 - 12:00

Experience has shown that organizations that have well thought out contingency plans usually recover successfully.  When plans exist and personnel are properly trained, hazards may be contained, reaction times reduced and coordination improved.  This training is being conducted in 2 parts to a general overview of what is required and then to specifically address the Information System needs.


In this session we will outline the steps to be taken to establish a plan that identifies your business' critical activities and assets, opportunities to mitigate losses and strategies for recovering and the resumption of business operations after an adverse event.


Co-sponsored by Preventative Measures

Business Continuity Planning - Part 2
Thurs. Feb. 9, 2017
Thurs. April 20, 2017
1:00 - 4:00

Experience has shown that organizations that have well thought out contingency plans usually recover successfully.  When plans exist and personnel are properly trained, hazards may be contained, reaction times reduced and coordination improved.  This training is being conducted in 2 parts to a general overview of what is required and then to specifically address the Information System needs.


In this session the focus will be specifically on the what is needed to ensure that there is an adequate contingency plan in place for the organization's information systems.  


Co-sponsored by Preventative Measures